What Orlando Homeowners Say About Mercer Roofing Co Orlando
Roofing is one of those trades where you don’t really know what you paid for until the first heavy rain hits. That’s why we pay close attention to what our customers tell us after the job is done. Reviews from neighborhoods like College Park, Conway, and Waterford Lakes tell us whether we’re keeping the promises we make at the door: a written price before any work starts, a clean uniformed technician with a photo ID, and a 365-Day Done Right Promise that actually means something. Here’s what Orlando homeowners have said about working with Mercer Roofing Co Orlando.
Recent Reviews
“We had water staining on the ceiling in our master bedroom and called Mercer Roofing Co Orlando after a friend recommended them. Grant and his crew found the problem in about twenty minutes. It was a rusted pipe boot flashing that had been installed wrong years ago. They showed me photos of the damage before touching anything, gave me a written price, and had it fixed the same afternoon. No puddle on the bedroom floor since.”
Erin W. – College Park
“The windstorm last fall tore a strip of shingles off the back slope of our house near Lake Underhill. Mercer came out, got on the roof, and found that the original installers had never nailed the ridge cap correctly. They didn’t just slap new shingles over the old ones. They replaced the whole damaged section, resealed the flashing, and walked me through what they did with pictures. The written guarantee came with the invoice. You don’t get that from everyone in Orlando.”
Shane P. – Conway
“I’ve owned rentals in Orlando for fifteen years and I’ve dealt with more roofing crews than I care to remember. Mercer Roofing Co is the first one where I knew the name and face of the technician before he showed up. They sent a photo and his name by text, and he badged in at the door like the tagline says. He replaced several broken tiles on a duplex in Pine Hills and the written quote matched the final bill to the penny.”
Heather N. – Pine Hills
“We put off a full roof replacement for two years because the thought of dealing with roofing salespeople made my wife and I exhausted. Mercer was different. No pressure, no ‘sign today’ nonsense. The estimator spent an hour with us, measuring, checking the decking, explaining the difference between GAF and Owens Corning options without trying to upsell us. The crew finished the tear-off and new install in three days and the cleanup was better than I expected. We chose CertainTeed Landmark shingles based on their recommendation and the roof looks fantastic.”
Scott B. – Waterford Lakes
“Our old roof was leaking around the chimney every time a serious Orlando afternoon storm rolled through, which is basically every day in July. Mercer’s technician found that the step flashing had been patched with caulk by the previous owner, which does not work in Florida. He stripped the old flashing out, installed new galvanized step flashing, and re-seated the chimney cap. It has been eight months and we haven’t seen a single drop. The 365-day guarantee was written out on the paperwork, not just a verbal promise.”
Erin W. – Conway
“I called Mercer on a Tuesday about granules in my gutters and a section of shingles that was starting to look suspicious on our home in MetroWest. The phone was answered by an actual person at seven in the morning. They scheduled an inspection, sent a background-checked technician named Marcus who showed his ID without me having to ask, and he recommended a repair rather than a full replacement even though a full replacement would have made them more money. That’s rare. The repair cost what they said it would and the written guarantee gives me real peace of mind.”
Shane P. – MetroWest
Why Customers Trust Mercer Roofing Co Orlando
The common thread in these reviews isn’t just that the leak got fixed. It’s that the homeowner knew what was going to happen before it happened. Every job starts with a written price, and we don’t start work without one. Every technician who steps onto an Orlando property has been background-checked, identity-verified, and badged at the door under the Threshold Verified standard. They arrive in a clean, marked uniform with a photo ID, and their name and photo are sent to you before they show up. When we say a repair is covered, we mean a written guarantee for a full 365 days, and a free second visit is included if that repair fails. It’s not fine print. It’s the whole point.
We work with manufacturer-recognized shingle brands like GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral, so you’re not getting a mystery product from a warehouse. You’re getting materials with real warranties installed by a crew that will stand behind the work through Orlando’s summer heat and hurricane-season wind. Mercer Roofing Co Orlando has been part of the Threshold Group family since it was founded in 2000, and Grant Whitlock runs this location with one rule: roofs done once and done right, by a crew that badges in at the door. If you’re weighing a repair against a full replacement, or just want a second set of eyes on your roof before the next storm, call (850) 757-3564. A live person will answer, and we’ll schedule a time that works for you.
Written by Grant Whitlock, Owner at Mercer Roofing Co Orlando, serving Orlando since 2000.